A Conflict
The woman in question kept her eyes on her phone and had earphones in her ears, ignoring Jessica’s request. She pretended not to be aware of anyone’s presence. It was then that the train stopped so that security could enter the train’s carriage.
The Officers
Then, Jessica realized that other people had requested the seat and been dismissed by the young woman. These officers had come into that carriage to handle the situation, and she stepped back to let them and watch what unfolded.